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Chatbot Case Study Results Multi-channel chatbot accessible through Facebook and WhatsApp resolves 42 requests per hourSupports 14 complex dialogsEmploys custom entities detection algorithmSpanish chat interface with option to expand into ...
In part 1 we went over the ins and outs of voice-enabled technology and its most frequent applications. In this second installment, we guide you through the process of asking the right questions to determine if voice-enabled technology is right for y...
?In the era of Siri and Alexa, is it important to keep up with trends by enabling voice-activated options for your users or should your efforts be directed elsewhere? With the mass popularity of Amazon's, Google's and Apple's virtual assistants, the ...
By 2020, one in four customer service and support operations will have integrated chatbot or virtual customer assistant (VCA) technology and more than 40% of data and analytics projects will be customer-service centric, according to the latest resear...