Account Success Manager - Software Services

We’re hiring Account Success Manager – Software Services to work directly with top-tier clients in North America, build long-term, trust-based relationships, and effectively manage software development projects. The perfect candidate for this role has experience working in a technology or software-related company, and is resourceful, adaptable and engaged. We need someone good at solving challenging problems and managing client expectations, while ensuring maximum business value for our clients and supporting our teams in their efforts to deliver the highest quality services.

As an Account Success Manager - Software Services, You’ll:

  • Artboard Build and maintain a robust relationship with each client account, ensuring multiple points of contact and staying especially attuned to individual and business needs.
  • Artboard Work closely with clients to clearly understand business needs and align stakeholders with those business needs.
  • Artboard Define and track OKRs for each account.
  • Artboard Review and negotiate team composition proposals.
  • Artboard Maintain a clear understanding of each client, their product, strategy and teams.
  • Artboard Liaise with operations and staffing to ensure timely hires for accounts.
  • Artboard Collaborate directly with the teams and operations to elevate client feedback, suggestions or complaints quickly and efficiently.

What You Need To Succeed:

  • Artboard High level of written and spoken English. This role requires you to communicate frequently with clients in North America.
  • Artboard Experience working at a technology or B2B software company and managing software development projects.
  • Artboard Good negotiation and mediation skills.
  • Artboard Strong attention to detail and organization.
  • Artboard Outgoing, self-driven personality willing to raise your hand when needed.
  • Artboard A commitment to transparency and a desire to make a positive impact.
  • Artboard Previous experience working with North American companies or in a technology startup.
  • Artboard Knowledge of CRM platforms for lead and client lifecycle management.

We Believe In Your Growth! These Are The Benefits For You:

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Set your salary: Learn, improve your career and decide how much you want to make! 
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Manage your time: Do you need time for yourself? Are you having a bad day? Errands to run? No worries, just let your team know. 
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Grow with us: We want you to feel happy and have a clear purpose. If you to want to excel your own expectations, we´re here to support you in different aspects; academic, professional and as a human being.  

Are you ready to participate and #GrowWithPerficient?